Ashantirugs offers free delivery within Germany and to Austria. If you order from remote areas or outside the EU, it may result in additional delivery costs. Please do not hesitate to contact our Customer Services team for further information.

Our EU delivery charges start from 6,95 €. Your delivery charge will be shown at the checkout page. Please note the delivery charge is only an estimate, if we can dispatch your order at a cheaper cost the difference will be charged back to you. If the delivery charge is higher we will inform you of this via email or phone if previously provided by you before proceeding with the order. We need to amend the websites with this information, in the delivery and returns sections.

Our aim is to have all items in stock, dispatched within 2 working days of the order being placed. Time of delivery is usually 3-5 working days, although on rare occasions it can take longer. Your goods will be dispatched by DHL or GLS and you will receive an email confirmation of the dispatch from ourselves which will contain the tracking number. You can then track and trace your order right to your door with the link we will send to you via email.

Our couriers will attempt to deliver your goods between 9.00am and 6.00pm Monday to Friday and will always aim to have the goods signed for. If you have any additional information such as a safe place location or day/time not available, please add this info to your order in the comments.

In the unlikely event of not being able to deliver your goods within the stated time period we will contact you via email and or telephone to give you an update you on the new delivery date. We will use the email and telephone number provided when the order is placed by you. Should you have any queries or questions we are happy to provide answers and solutions! Please do not hesitate to contact us via email: [email protected]
or simply give us a call on +44 (0)20 - 70 97 86 93

Please note that the delivery charges shown are based on one item per order, the actual cost may vary depending upon the quantity, size and weight of the items, you will be informed via email of any changes to the delivery cost prior to your order being dispatched.

Returns

Ashantirugs offers a 30-day Return on any product purchased. If you shouldn’t be satisfied with any product you have purchased from us, simply contact us within 30 days after your purchase date and our customer service team will guide you through the return process. Please note our returns policies are subjected to the terms and conditions within Ashanti Rugs Website.

You will, have to cover the returning costs of your order. You can arrange for the return using a courier of your choice or alternatively let us handle that for you. Please note that collections are considerably more expensive than the original delivery, as it is a "one off" collection rather than the courier picking up multiple items from our warehouse at the daily times arranged.

If you prefer for us to handle the return for you the cost will vary depending on the item being returned, you will be informed of the cost before proceeding the process. The full value of the original order (including any original delivery fee) will be refunded with the collection cost being deducted.

2. Our returns address will be sent to you via email once your claim has been made

Damaged Items

In the unlikely event that your goods arrive damaged or imperfect we will happily exchange it or issue a full refund. This must be communicated to us in writing or email within 3 days of receiving your item. Items must be returned in their original packaging if possible or returned using suitably strong material, we will issue a full refund once the item has been received and checked by us.

All our goods are checked and securely packaged before they are dispatched, your goods should be delivered to you in the same well packaged condition. If you receive an item and the packaging is damaged, please sign for the parcel as damaged on the courier's delivery note, this will aid us in verifying that the item is damaged.

If you need any further information regarding the delivery or return of your goods, please don't hesitate to contact one of our customer service representatives on 01138 879393 or email us at [email protected]

Shipping and Return Costs
Country Net price for parcel shipping up to 30 KG and a max. Length of 200 cm by GLS Net price for_x000D_ Package - Returns up to 30 KG and a max. Length of 200 cm from an EU country by GLS Oversize carpet within Germany Oversize carpets abroad
Germany 4.95 € 5.95 € "Oversized rugs shipping:_x000D_ 230cm x 320cm, 240cm x 330cm, 240cm x 340cm, 280cm x 370cm, 280cm x 380cm_x000D_ by freight forwarding within Germany net 24.95 € " "Abroad shipment by forwarding on request!_x000D_ On request and after approval of the end customer, the carpet can be folded folded as Pakket for the price as in_x000D_ Column B "
Benelux 6.95 € 15.95 €
Denmark without islands 8.95 € 17.95 €
Estonia, Latvia, Lithuania 19.95 € 28.95 €
Finland 29.95 € 38.95 €
France mainland 11.95 € 20.95 €
Great Britain 16.95 € 25.95 €
UK Channel Islands and_x000D_Northern Ireland 23.95 € 32.95 €
Ireland 39.95 € 48.95 €
Italy except Livingno, San Marino, Campione D'Italia 12.95 € 21.95 €
Austria 7.95 € 16.95 € "Returns / picking oversize carpets:_x000D_ 230cm x 320cm, 240cm x 330cm, 240cm x 340cm, 280cm x 370cm, 280cm x 380cm_x000D_ by freight forwarding within Germany net 24.95 € " "Returns abroad by forwarding on request!_x000D_ Returns from abroad can be returned folded as a package for the price as in_x000D_ Column C "
Poland 14.95 € 23.95 €
Portugal mainland 21.95 € 30.95 €
Romania 27.95 € 36.95 €
Sweden 19.95 € 28.95 €
Slovakia 22.95 € 31.95 €
Slovenia 14.95 € 23.95 €
Spain mainland 21.95 € 30.95 €
Czech Republic 12.95 € 21.95 €
Hungary 17.95 € 26.95 €
Serbia 44.95 € 53.95 €
Croatia 44.95 € 53.95 €
Bulgaria 44.95 € 53.95 €
Greece 44.95 € 53.95 €
The shipping time for packages to an EU country is usually 2-5 working days depending on the country The shipping time of oversizes in Germany is usually 5 working days - outside of Germany usually 7 - 10 working days.